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Overview
| Are you having problems using any of the Getmo services? The following pages will provide you with answers to commonly asked questions. Use the navigation bar on the right to skip to the corresponding topic. Are you having problems to register or having trouble with logging in? Select Registration Want to know more about GETMO Media Suite and Technical Questions look at General FAQs You’re still having trouble and need some human assistance? Click on Contact Us | |
| Registration How can I register on the web? Please click the link "Join GETMO" at the left of this page. By clicking on this link, you will be taken directly to a registration page where you need to enter your username, password, and email address. Click "Get In" and you will have access to tons of entertainment. What do I do if I forget my password? You can either enter your username, email address, or mobile number and the password will be sent to your email. How can I change my password? When you have logged in successfully, click on "My Profile" at the left of the page. You can change your password by scrolling down to the bottom of the page; just enter your old password together with your new password. Is registration with Getmo free? Yes, the registration with Getmo is FREE. | |
| What happens when I have purchased a mobile item? You will receive a so called WAP Push Link on your handset. This is a SMS. When you open this SMS, you will be ask to follow the included link by clicking on "Go to" in the left bottom corner of your handset. The download will start automatically. Important notice: Never "interrupt" the download! Wait until the download is finished. I haven't received my download. What is the problem? Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting: Nokia: - Services > Settings > Service Inbox settings - Messaging > Settings > Service Msg. Motorola: - Messages > Browser Msgs > Menu Button > Browser Msg Setup - Messages > Browser Messages > Browser Msg Setup Motorola: - Messages > Browser Msgs > Menu Button > Browser Msg Setup - Messages > Browser Messages > Browser Msg Setup Samsung: - Fun Box > WWW Services > Push Messages > Setting - Fun Box > Wap Browser Sony-Ericsson: - Messaging > WAP Push > Allow Push - Wap Services > Push Messages - Messaging > Wap Push If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance. The download link is in the body of a message that Getmo sent to your mobile. Depending on the manufacturer of your phone, this message will go to your text/inbox or WAP Push inbox, also known as a "Service Inbox", "Browser Message Inbox", or simply "Push Inbox". What do I do with the download link I received? Open the message that Getmo sent you. Click on the link and the download will start automatically. When the download is finished, just save it. Important notice: Never "interrupt" the download! Wait until the download is finished. | |
| General FAQs What is a license? What is DRM? DRM stands for Digital Rights management (digital legal management). DRM is a procedure with which originator and marketing rights can be protected in intellectual property, above all in photographs and sound-recordings, but also in software or electronic books. DRM-protected electronic media are encoded and can be only played, be copied or be burned if you own the suitable key and the used device DRM supports. This key is the license, with the download at the same time with the file is transmitted and is stored on the PC. In the license the individual rights of use of the customer are stored beside the key which generally only allows a reading of the accompanying file also. The spectrum of the rights of use is manifold and reaches from a very restrictive protection which permits only one repeated playing of the file, up to almost absolutely unrestricted access, that copying, burning or transferred allows. Failed license delivery The most known issue as regards the fNot Enough Rights to Play is a broken DRM-store of the Windows system. As a solution we recommend two steps: I. Individualization II. Rebuild DRM-store Often the first step is already solving the problem. Please note that the second step is sometimes inevitable, but not very user- friendly as well (s. annotation at point II.) I. Individualisation Please proceed all updates for the Mediaplayer, then individualise it. http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp?force=1 II. In case the individualisation is not working, please take the steps as mentioned below: Attention: You will lose ALL your DRM-licenses on this pc! Licenses that got downloaded with gnab can be restored in the download archive, licenses delivered from other resellers cannot be delt with from our part! Close the GETMO Media Suite application and the Gnab Client Service Switch to the following folder /Documents and Settings/ All User/ Delete the DRM Folder (This is a 'hidden' folder!) Start Gnab Client Service and GETMO Media Suite Now license acquisition and store of licenses should work. License recovery In case of having lost license(s) of your data, they can be recovered up to 2 times. Just login, Click My Profiles> My Downloads> License, or another step is in GETMO Media Suite go to Extras > License Management > Acquire missing licenses, select the desired option and confirm with ok. Your licenses will then be restored. Please wait until the system announcement informs you about the end of the process. Can I watch the movies on DVD-players? It is currently not possible to watch GETMO-movies on DVD-players. We are bound by license contracts to the DRM (Digital Rights Management). DRM is a method by which the copyrights and marketing rights of intellectual property, above all film and audio recordings though also software and electronic books, can be protected. DRM-protected electronic media are encoded and can only be played, copied or burnt if you have the matching key and the device you are using supports DRM. This key is the license that you acquire at the same time you download the file and which is saved on the computer. The license contains not only the key that allows the corresponding file to be read but also the individual rights of use of the customer. Rights of use are very diversified and range from a very restrictive protection that only allows the file to be played a number of times right through to almost unlimited access that permits copying, burning or transfer to another computer. In order to watch a movie on TV a connection between the PC and TV is required. Please check your capability of connecting/wiring facilities. Not supported operating systems/Mac With Mac OS, GETMO cannot be used because here neither the full functional circumference of Windows Media players nor that of the Internet Explorer are available. However, it will be possible on Apple machines with Intel's processors to install Windows XP. Likewise VirtualPC Windows and therefore Macintosh can be used with the help of additional programs. Call in again in the near future to get informed about the technical improvements – we look forward to seeing you soon! Can I copy downloaded files to other PCs? Copying downloaded titles to another is possible up to two times and easily made. Please not that due to the DRM a license restoration is required. Just follow these steps: Burn the files on a data CD or copy the files on an external memory medium. Copy the burnt media in the PC or connect the external memory medium. Start the GETMO Media Suite on PC, import the files by clicking on file - import file/folder and reproduce the licenses bi clicking Extras> License Management> Acquire Missing Licenses, or My Profile> My Downloads> Licenses. Do I need an internet connection in order to playback my files? No you do not need to be connected to the internet in order to listen to your music or watchyour movies/videos. You can use an alternative program if this supports WMA and DRM (e.g., Windows Media player). Whether and how often you can burn a title on audio-CD, depends on the individual rights of use of a title: Click with the right mouse key in your media library on the desired title and choose qualities from the pop-up menu. The file qualities and the remained rights of use of the title are indicated here. Should the message „There are currently no devices available“ pop up, please follow these steps: Click on start - start menu - system control Doubleclick on the administration and then on the subcomponent local security policy Navigate within the left handed section of the screen to security settings - local policy - security options Doubleclick on the entry „devices: restrain access to CD-ROM-device on to local users" Please deactivate this option. The different font colours in the media library have the following meanings: green: This media has been downloaded via GETMO Media Suite and is already released in the P2P network or can be released. blue: This media has been imported from your own stock or from an audio CD, but is not released in the P2P network. red: This media is being downloaded at the moment, but has not yet been completely transferred. Uncompleted downloads - for instance, by untimely finishing of the application or by an interruption of your Internet connection - are begun by the next starting and logging in automatically again or can continue about ' extra> incomplete downloads ' from hand are begun. However, if you break off a download on purpose it cannot be restarted again. You find the standard download list under 'C:\documents and settings\All Users\Documents\My GETMO Arabia Share'. Because the download list can be freely chosen, the media can also have been filed at another memory place. Under ' extra> settings> In general> folder ' you can look up your topical download list. Can I play the downloaded audio titles on my portable MP3 player, too? Yes, you can copy and play the downloaded titles on your player, provided there are sufficient rights for the title. Click the right mouse key on the desired title in your media library and choose properties from the pop-up menu. The file qualities and the remaining rights of use of the tilte are indicated here. I own an iPod, but cannot transfer music from GETMO to this device. What is the cause of this problem? Since the iPod does not support WMA, it cannot be used with GETMO. Find a list of supported devices that have been tested for their compatibility with GETMO in section “Supported media devices”. Supported media devices The following list contains supported media players that have been tested for their compatibility with GETMO explicitly and that allow the synchronisation between GETMO and the device. If your device is not mentioned in the list this does not necessarily mean that it is not compatible with the client. Music Subscription Creative Zen Vision M Creative Zen Vision, 30 GB Creative Zen Micro, 5 GB Creative Zen MicroPhoto, 8GB Creative Zen Sleek Photo, 20 GB Gateway MP3 Photo Jukebox Iriver H10 iRiver T10 512MB / 1GB iRiver T20 512MB / T20 FM 512MB / FM 1GB iRiver T30 512 MB / 1GB iRiver U10 1GB iRiver H320 iRiver PMC-120 Palm Treo Smartphone Palm Tungsten Handhelds Pocket Tunes, requires firmware Palm Zire Handhelds Pocket Tunes-es requires firmware Palm LifeDrive Mobile Manager Pocket Tunes, requires firmware Samsung YH-925 Trekstore iBeat Samsung YH-999 Sony Walkman Video, series A y S ONLY DTO(Download to Own) Typhoon MP3 Jukebox Typhoon My Mini Dj 2,2 GB Archos Gmini XS 100 MP3 Archos AV700 100 GB Samsung YH-920 20 GB iriver U10 1 GB Sign Si-200C 256 MB Maxfield Max P-X MP3 Archos Gmini 400 Creative MuVo N200 Creative MuVo Sport C100 Creative Nomad MuVo V200 Creative Zen Nano Plus 256 + 512 MB Creative Zen Touch 20GB USB 2.0 dnt M-Player 10 DRM 1 GB VIDEO Archos AV700 requires firmware Creative Zen Vision requires firmware | |